I bought a new computer and now the application is running slow or frequently crashes.

NVIDIA has developed Optimus Technology for their graphics cards which is a power saving feature to extend battery life and make a computer more "green".  This technology automatically switches from an NVIDIA graphics card to an integrated card, when the graphic demands are not as high.  Effectively reducing the power needed to run email, websites and low level applications.  

The problem lies in that sometimes it can detects incorrectly when running a graphics intensive application.  This effectively means your running a high end graphics on a low-grade integrated graphics adapter and not the high end NVidia graphics adapter!  (See Integrated Graphics Card Issues).  However this feature can be turned off and deactivate this power saving feature on the computer.  Once off, this will force the computer to use the better graphics card. 

To fix this issue you must set the NVIDIA graphics card to run when using Geomagic. Here are the steps:

1) Go to your control panel and select Harware and Sound.

2) Select Power Options

3) Set the power options to High performance.

4) Right Mouse Click on the desktop and select NVIDIA Control Panel.

5) Go to 3D Settings>Manage 3D Settings and navigate to the Program settings tab. In the Select a program to customize select a known CAD program from the drop down menu.

6) You may have to uncheck Show only programs found on this computer.

This will bring up all available programs in NVIDIA's list.

7) Setting the Program Settings to a known CAD package will change the Global Settings to follow a CAD programs demands.

If this does not improve the performance users with the Quadro series of nVidia graphics cards can try the following suggestion:

1) Under the 3D Settings in nVidia's control panel select Set PhysX configuration.

2) From the Set a PhysX processor dropdown menu select your Quadro graphics card.

If this still does not improve performance, allow you create annotations, or generate a report you may need to update the graphics driver. Please see: How do I update my graphics driver?  If it still persist, you may need to contact the manufacturer of the computer to set the NVIDIA graphics card as the default card for that machine.

• What versions of Microsoft Word are supported for reporting with different Qualify versions?
• How do I view the VRML section of a HTML report when I get the error that the plugin is not found?
• In Qualify 10, how can I fix an exception error when creating an Excel report? I have recently installed the Office Live Add-In Update for Office 2007.