The issue may be that the user does not have Windows permissions to the Themes folder. The user should have permissions to:
C:\Documents and Settings\All Users\Documents\Geomagic\Geomagic Product*
*Product may be either Studio or Qualify
Please also see Why do all of the menus in the application look blank until I run my cursor over them?
If the problem remains after this, please submit a ticket to Geomagic Technical Support.