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Troubleshooting Scanning Performance

Occasionally there can be some scanning preference issues that cause slow scanning speed and crashing. Here are some scanning troubleshooting steps that you can take to improve these processes. Computer installations are different so the base performance of a computer will vary.


1. Hardware Scanning Requirements

The first step is to make sure the computer that you are using meets the system requirements for the software. These requirements can be found here: System Requirements
We recommend using Nvidia Quadro or GeForce cards. AMD Cards traditionally have display and crashing issues.

Make sure all cached and paged memory is being saved locally on the computer and not to a network drive. Files and information can be saved to a network location after the scanning session as doing this during can create additional problems and corruptions.
If you are scanning on a laptop change the Windows power settings. The default configuration of the power setting is balanced or another power saving configuration. Changing the processor power management to 100% usage will reduce the scanning lag.
Turn the PCI Express Link stat power management to off and in the Intel Graphics setting to "maximum performance." These options are in the Change Advanced Power Settings under the Change Plan Settings in Power options under the Control Panel. These options are set to default to extend the lifetime of a charge of battery. This is a trade off in performance.
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Topic Information
  • Topic #: 5605-2712
  • Date Created: 11/17/2015
  • Last Updated: 09/18/2017
  • Viewed: 703
Troubleshooting Scanning Performance
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Topic 5605-2712

Troubleshooting Scanning Performance

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