Knowledge Base

Created by support professionals who have resolved issues for our customers, the Knowledge Base is constantly updated, expanded, and refined to ensure that you have access to the very latest information.

Installation and Licensing

  1. Online Activation How do I activate my Geomagic Solutions product using an Online Activation Setup (formerly Virtual Dongle)?
  2. Online Activation How do I activate my 15-day Geomagic Solutions product trial?
  3. More...


  1. When I click on any menu title, a blank drop-down appears. How can I fix this?
  2. Is it possible to import a Pro-E assembly?
  3. More...

Scanning and Probing

  1. How do I open a Minolta .cdm file?
  2. How do I correctly install the Adaptec ASPI SCSI driver for my Minolta Scanner?
  3. More...

Working with Points and Polygons

  1. Are there any tips to reduce the size of my point model?
  2. Can I increase the display size of the points?
  3. More...


  1. How do I use Target Registration if I have merged scans with sphere targets and the number of targets do not match in each of the objects?
  2. If I want to create a new alignment do I need to delete the old alignment first in Geomagic Control?
  3. More...


  1. Why are my D value Annotations displaying different numbers than my Dx, Dy, Dz values?
  2. Can I use a CAD 2D curve to compare it a polygon cross section and get a deviation report?
  3. More...

Reporting Results

  1. Why is Adobe Reader crashing when trying to render a 3D PDF?
  2. Why am I unable to create a 3D PDF Report in Geomagic Control using a large point object?
  3. More...

Scripting and Automation

  1. How do I use Tkinter while running a script inside the application?
  2. How do I compute Wrap using C++ and the COM Server?
  3. More...

Knowledge Base