Knowledge Base

Created by support professionals who have resolved issues for our customers, the Knowledge Base is constantly updated, expanded, and refined to ensure that you have access to the very latest information.

Installation and Licensing

  1. Online Activation How do I activate my Geomagic Solutions product using an Online Activation Setup (formerly Virtual Dongle)?
  2. Online Activation How do I activate my 15-day Geomagic Solutions product trial?
  3. More...


  1. When I click on any menu title, a blank drop-down appears. How can I fix this?
  2. Is it possible to import a Pro-E assembly?
  3. More...

Scanning and Probing

  1. I have calibrated my Probe and have set the correct probe tip option. Why are my probed features still showing off the diameter of my probe tip?
  2. Why is there a SEP REQT under NOTES in the Probe GD&T table?
  3. More...

Working with Points and Polygons

  1. Are there any tips to reduce the size of my point model?
  2. Can I increase the display size of the points?
  3. More...


  1. How do I use Target Registration if I have merged scans with sphere targets and the number of targets do not match in each of the objects?
  2. If I want to create a new alignment do I need to delete the old alignment first in Geomagic Control?
  3. More...


  1. Why is Trend Analysis inactive in the Analysis menu?
  2. How does Probe Compare work?
  3. More...

Reporting Results

  1. How do I add my company logo to my PDF report?
  2. How do I view the VRML section of a HTML report when I get the error that the plugin is not found?
  3. More...

Scripting and Automation

  1. How can I see a list of what macros are available using a Python script?
  2. How can I create a macro that use my location set to create a CSV report?
  3. More...

Knowledge Base